Frequently Asked Questions (FAQ)
General Information
Who operates Orivna.com?
Orivna.com is operated by Reverie International LLC, a registered business based in Buffalo, New York, United States. We specialize in offering carefully sourced honey products.
Where is your business located?
Our registered business address is:
80 Butler Avenue, Buffalo, NY 14208, United States.
We operate as an online e-commerce store serving customers across the United States.
Ordering & Payments
How do I place an order?
Simply select products, add them to your cart, and complete checkout using our secure payment system.
What payment methods do you accept?
We accept major credit and debit cards through secure and encrypted payment processors.
Is my payment information safe?
Yes. All payments are processed securely using SSL encryption and trusted third-party payment providers. We do not store full card details.
Can I cancel my order after placing it?
Orders may be canceled only before they are processed or shipped. Once shipped, cancellation is not possible.
What is the shelf life of your products?
We ensure that all product shipped includes a clearly indicated Best Before or Expiry date on the packaging and has at least 12 months of remaining shelf life at the time of delivery.
Shipping & Delivery
Where do you ship?
We currently ship within the United States only.
Do you offer free shipping?
Yes, we offer free standard shipping on eligible U.S. orders.
How long does order processing take?
Orders are typically processed within 0–1 business day after payment confirmation.
How long does delivery take?
Standard delivery usually takes 3–5 business days after shipment, depending on location and carrier.
Will I receive tracking information?
Yes. Tracking details will be sent via email once your order has been shipped.
Can I change my shipping address after ordering?
Address changes are only possible before an order is processed or shipped.
Returns & Refunds
What is your return policy?
We accept returns only for items that arrive damaged, defective, or incorrect.
How long do I have to report an issue?
You must contact us within 48 hours of delivery for any order issues.
Who pays for return shipping?
If the issue is due to our error, we cover return shipping costs.
How long does refund processing take?
Approved refunds are processed within 5–10 business days to the original payment method.
Order Issues
What if my item arrives damaged or incorrect?
Please contact us within 48 hours with your order number and clear photos of the issue.
What if tracking is not updating?
Tracking updates may take time. If there is no movement after a reasonable period, contact support.
What if my package is undeliverable?
If returned due to incorrect address, shipping fees may be deducted from the refund.
CUSTOMER SUPPORT
Email: info@orivna.com
Phone: +1 (917) 530-7138
Support Hours:
Monday – Friday: 10:00 AM – 6:00 PM
Saturday: Limited email support
Sunday & U.S. Public Holidays: Closed
BUSINESS INFORMATION
Company Name: Reverie International LLC
Website: orivna.com
Business Address:
80 Butler Avenue
Buffalo, NY 14208
United States