Return & Refund Policy

At orivna.com, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return policy below.

Return Instructions

All return requests must be reviewed and approved before any item is sent back. Please do not return any product without prior authorization, as unauthorized returns may be refused.

To request a return, please contact us at info@orivna.com. Once your return is approved, we will provide you with the return instructions.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all original accessories, manuals, and tags (if applicable).
  • Be accompanied by proof of purchase or your order number.
  • Expired products are eligible for replacement or refund.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as Final Sale or Non-Returnable.
  • Gift cards.
  • Products that have been used, damaged, altered, or are missing parts not due to our error.
  • Personalized or custom-made items.

Refund Processing

After we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved:

  • The refund will be issued to your original payment method.
  • Refunds are typically processed within 7–10 business days.
  • The time required for the refunded amount to appear in your account may vary depending on your bank or card provider.
  • If you have not received your refund within 15 business days after approval, please contact our customer support team for assistance.

Return Shipping Cost

  • Unless the item is defective, damaged, or shipped incorrectly, customers are responsible for the cost of return shipping.
  • If a product purchased from orivna.com is approved for return due to being defective, damaged, or incorrectly delivered, orivna.com will bear the full cost of the return shipping. Customers will not incur any return shipping charges for such approved returns.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellation

Orders can be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled. If orivna.com cancels an order due to stock unavailability, pricing errors, or other valid reasons, a full refund will be issued.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will work with you to resolve the issue by offering a replacement, exchange, or refund when appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 7–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us before returning your item.

Contact Information

If you have any questions regarding returns or refunds, please contact our customer support team.

Business Address:

Orivn.com
16461 109TH AVE
JAMAICA, NY 11433
United States