Frequently Asked Questions (FAQ)
Orivna.com
About Orivna
Who operates Orivna.com?
Orivna.com is owned and operated by Reverie International LLC, a U.S.-registered company based in Buffalo, New York.
Where is your business located?
Our business address is:
80 Butler Avenue, Buffalo, NY 14208, United States.
Ordering & Payments
How do I place an order?
Simply browse our website, add items to your cart, and complete checkout using our secure payment system.
What payment methods do you accept?
We accept major credit and debit cards through secure, encrypted payment gateways.
Is my payment information safe?
Yes. All transactions on Orivna.com are protected using industry-standard security and encryption protocols.
Can I cancel my order after placing it?
Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation is no longer possible.
Shipping & Delivery
Where do you ship?
We currently ship within the United States only.
Do you offer free shipping?
Yes. We offer free standard shipping on all eligible U.S. orders.
How long does order processing take?
Orders are typically processed within 0–1 business day after payment confirmation.
How long does delivery take?
Standard delivery usually takes 3–4 business days after your order has been shipped.
Will I receive tracking information?
Yes. Once your order ships, a tracking number will be emailed to you automatically.
Can I change my shipping address after ordering?
Address changes are possible only within 24 hours of placing your order and before shipment.
Returns & Refunds
What is your return policy?
We accept returns only for defective, damaged, or incorrect items, subject to approval.
How long do I have to request a return?
Return requests must be submitted within 30 days of delivery.
Who pays for return shipping?
If the return is approved due to a defective or incorrect item, we cover the return shipping cost.
How long does it take to receive a refund?
Approved refunds are processed within 7–10 business days to the original payment method.
Order Issues
What should I do if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number and clear photos of the issue.
What if my tracking number is not updating?
Tracking updates may take some time to appear. If the issue persists, contact our support team for assistance.
What happens if my package is undeliverable?
If a package is returned due to an incorrect address, refunds may be adjusted to cover shipping and handling costs.
Product Information
Are product descriptions accurate?
Yes. We aim to provide clear, accurate, and up-to-date product information for every item listed.
Are your products new?
Yes. All products sold on Orivna.com are brand new unless otherwise stated.
Need Assistance?
If you have questions regarding shipping, delivery, or order status, please contact our customer support team:
Customer Support Hours (Pacific Standard Time – PST)
Monday – Friday: 10:00 AM – 6:00 PM
Saturday: Limited support via email
Sunday & U.S. Public Holidays: Closed
Business Information
Company Name: Reverie International LLC
Website: orivna.com
Email: info@orivna.com
Phone: +1 (917) 530-7138
Business Address:
80 BULTER AVENUE,
BUFFALO, NY 14208,
United States