Return & Refund Policy

Orivna.com

This Return & Refund Policy outlines how returns, refunds, and exchanges are handled for purchases made on orivna.com, operated by Reverie International LLC.

Order Cancellations

Orders may be cancelled before they are shipped.
Once an order has been dispatched, it can no longer be cancelled. In such cases, customers should refer to the return guidelines below.

Return Eligibility

Orivna.com accepts returns only for products that are defective, damaged in transit, or incorrectly shipped.

Return requests must be submitted within 30 days of delivery and are subject to review and approval.

To qualify for a return:

  • The issue must be reported within the allowed return period

  • The item must be unused and returned in its original packaging

  • A valid proof of purchase (order number or receipt) is required

  • The return must be authorized before sending the item back

To request a return authorization, contact us at:
📧 info@orivna.com

Returns sent without prior approval will not be accepted.

Defective, Damaged, or Incorrect Items

Please inspect your order immediately upon receipt.

If you receive an item that is:

  • Defective

  • Damaged during shipping

  • Item received is incorrect or does not match the original order.

Please notify us within 48 hours of delivery by emailing info@orivna.com.
Include your order number and clear photos of the issue to help us review your request quickly.

Return Window

Eligible return requests must be submitted within 30 days of the delivery date.
Requests made after this period may not be approved.

Return Shipping Costs

If a return is approved due to a defective, damaged, or incorrect item, Orivna.com will cover the return shipping cost at no additional charge.

Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Products that are not defective

  • Items that have been opened, used, or altered

  • Products returned without authorization

Please review all product information carefully before placing an order.

Exchanges

Exchanges are available only for defective or incorrect items, subject to product availability.

If your exchange request is approved:

  • A replacement product will be shipped once the returned item has been received and carefully inspected.
  • If the original item is no longer available, a refund may be provided as an alternative.

All exchange requests require prior authorization before items are sent back.

Refund Processing

Once the returned item is received and inspected, we will notify you of the refund status.

If approved:

  • Refunds are issued to the original payment method

  • Processing typically takes 7–10 business days

  • Bank or card issuer processing times may vary

If you do not receive your refund within 15 business days after approval, please contact us.

Return Shipping Costs

If a return is approved due to a defective, damaged, or incorrect product, orivna.com will pay for the return shipping expenses.

For all other authorized returns, the customer is responsible for the cost of return shipping.

Initial shipping fees are non-refundable, except where required by applicable law.

Need Assistance?

If you have questions regarding shipping, delivery, or order status, please contact our customer support team:

Customer Support Hours (Pacific Standard Time – PST)
Monday – Friday: 10:00 AM – 6:00 PM
Saturday: Limited support via email
Sunday & U.S. Public Holidays: Closed

Business Information

Company Name: Reverie International LLC
Website: orivna.com
Email: info@orivna.com
Phone: +1 (917) 530-7138
Business Address:
80 BULTER AVENUE,
BUFFALO, NY 14208,
United States