Shipping Policy
Effective Date: April 19, 2026

This Shipping Policy explains how orders placed on Orivna.com are processed and delivered. Orivna is a brand operated by Reverie International LLC.

1. Shipping Coverage
We currently ship within the United States only.
International shipping is not available at this time.

2. Order Processing

  • Orders are processed within 0–1 business day after payment confirmation
  • Orders placed before the daily cut-off time are typically processed the same day
  • Orders placed after the cut-off time, weekends, or public holidays will be processed on the next business day

3. Shipping Time

  • Standard Delivery (U.S.): 3–5 business days after shipment
  • Delivery times may vary depending on location and carrier
  • All timelines are calculated in business days (excluding weekends and holidays)

4. Shipping Fees

  • Free standard shipping is offered on eligible U.S. orders
  • Applicable sales tax is calculated at checkout in accordance with local regulations

5. Fulfillment & Shipping Origin ⚠️ (UPDATED)
Orders are processed and shipped from our U.S.-based fulfillment partners and/or warehouse facilities.
The primary business address is:

80 Butler Avenue
Buffalo, NY 14208
United States

6. Carriers & Tracking
We work with major U.S. shipping carriers such as USPS, UPS, or similar providers.
Tracking details will be provided once the order has been shipped.

7. Address Changes
Address changes are only possible before the order is processed or shipped.

8. Order Cancellations
Orders may be canceled before processing or shipment. After shipment, cancellation is not possible.

9. Damaged or Lost Packages

  • Report damaged items within 48 hours of delivery
  • We will assist with carrier claims for lost or delayed shipments

10. Customer Responsibility
Customers are responsible for providing accurate shipping information.

CUSTOMER SUPPORT
Email: info@orivna.com
Phone: +1 (917) 530-7138

Support Hours:
Monday – Friday: 10:00 AM – 6:00 PM
Saturday: Limited email support
Sunday & U.S. Public Holidays: Closed

BUSINESS INFORMATION
Company Name: Reverie International LLC
Website: orivna.com

Business Address:
80 Butler Avenue
Buffalo, NY 14208
United States